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Customer Care

We make ZIPIT bags because they make people happy - and that’s what’s important to us.


Get free standard shipping on all US orders over $35!
If you’re eligible, make sure you select the “free shipping” option when you check out. If you choose another shipping option, additional charges may apply.

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Our Return Policy

You can return any ZIPIT product for up to 365 days after your purchase. All items must be returned in the same condition in which they were received with no damages or signs of use, and have all original tags and packaging. After 365 days, we can only accept returns for items that were defective or damaged at the time of purchase.

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Damaged Products

We make every effort to ensure our products are in perfect condition when they arrive on your doorstep. But because ZIPIT bags are handmade, on rare occasions imperfections happen. If you receive a product that isn’t up to our standards, we’re happy to help.

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Want to know how to wash your ZIPIT bag? How long it will take to get it? How to track your order? Get answers to these questions and more:


Warranty Information

All ZIPIT products come with a 365 days, money-back guarantee and 1 year warranty that covers any defects. When you register, you can extend your 1 year warranty to a lifetime warranty.


Check your Order Status

All you have to do to view your order status is log in to your account.

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Update your Account

When you go to My Account, you can view your recent activity, or update your address, phone number and more.

My Account

Contact Us

We’d love to hear from you or help you with any questions you may have. Here’s how you can talk to us:

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