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Frequently Asked Questions

Got a question? Here are some FAQs to help you out. If they don’t answer your question, feel free to contact us.

 

  • I don’t see the color or style I want on the website. Do you offer any other colors or styles?

If you don’t see the exact color or style you want on our site, try waiting for a bit and checking back in. We’re always updating our stock. Remember, just-zipit.com has the best selection of ZIPIT products in the world.

  • What are ZIPIT bags made of?

All of our bags are made out of materials that are selected for their durability.
You can find out what each product  is made of by checking out each one’s product description.

  • Can I wash my ZIPIT bag

Yes! All ZIPIT bags are machine washable. When you wash your ZIPIT bag, make sure to wash it with similar colors, zip it completely, use the Gentle cycle and wash at a max. water temperature of 30°C/86°F. Do not bleach, iron, dry clean or tumble dry your bag.

  • How strong are ZIPIT bags?

As strong as you are! Making high-quality, durable bags is our top priority. All ZIPIT bags are designed to carry significant weight and last you a lifetime.

Click here to register as a ZIPIT member and get your lifetime warranty.

  • How long will take to get my order?

This depends on where you live and which type of shipping your choose. If you’re in the U.S., you can select anything from overnight to standard shipping, which takes 5-7 working days. It’s up to you!

Click here for detailed information regarding shipping.

  • Do you ship internationally?

Yes! We’re happy to ship ZIPIT worldwide. When you check out, you can tell us what type of shipping you prefer - whether by courier or standard post office shipping.

Click here for detailed information regarding shipping.

  • How can I track my order?

As soon as your order is shipped, we’ll send you an email with a tracking number (as long as one is available based on your shipping preference). If you're a registered member, just login to view your order status. If you’re not registered, contact us and we’ll be happy to check your order status for you.

  • Can I make a change to the order I placed online?

If you’d like to make a change to your order, please contact us right away by email at store@just-zipit.com or 1.888.753.5560. We’ll do anything we can to help. In case your order has already shipped, read about how to return your product here.

  • Do you accept returns?

Yes! We accept returns for any ZIPIT bag you purchased through this website. Click here for instructions. If you bought a  ZIPIT bag from different retailer, check out their return policy.

  • My ZIPIT bag is broken or defective.  What can I do?

Don’t worry, we can help! Learn about our 30 day, money-back guarantee, 1 year warranty or the lifetime warranty you get when you register here and file your claim for your damaged bag here.

  • Do you offer deals for bulk purchases?

Yes! If you’d like to make a one-time bulk purchase for your school, business or non-profit, email us at store@just-zipit.com and fill us in with details about your organization as well as what you’d like to purchase.

 If you’re a retailer or wholesaler interested in adding ZIPIT to your line of products, click here to tell us more about your business.

  • I’m a reseller. How can I add ZIPIT to my line of products?

Whether you’re a retailer or distributor, we’d love to chat with you about working together to grow your business. Contact us about joining the ZIPIT Resellers Program.  If you’re based outside of the US, it’s best to contact us at sales@just-zipit.com.

  • Where can I find discounts or promos for ZIPIT bags?

Get plenty of discounts when you join our ZIPIT Club!

  • How can I contact ZIPIT?

Talk to us here.

  • How can I find out if ZIPIT bags are sold in my country?

Just contact us! We’ll connect you with the local seller in your country

  • Who invented the first ZIPIT bag?

The first ZIPIT bag was invented by an Israeli student named Ishay Halmut, who made one long zipper into a bag for the first time during his studies for an industrial design course.

  • Are ZIPIT bags patented?

Yes. ZIPIT products are copyrighted & protected by international trademarks and patent laws.

  • How was the name ‘ZIPIT’ chosen?

We looked for a short, easy to remember name, that on one hand will reflect the zipper bag concept and at the same time will drew attention to our “Unzip Your Mind” concept.

  • What is ZIPIT club?

The ZIPIT Club is our way of saying thank you for shopping with us. Join the club to get discounts, limited edition bags, access to private sales and more.

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